FAQ

Where is Western Mass Storage Solutions located?
Western Mass Storage Solutions is located at 164 West Street, West Hatfield, MA 01088.

What are the office hours?
Monday-Friday 8:30 AM to 5:30 PM
Saturday 8:30 AM - 4:00 PM
Sunday, CLOSED
What are the access hours?
Access your unit 6AM - 10PM 7 days a week
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.

How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.

What documentation do I need to rent a unit?
A valid form of government-issued ID such as driver’s license, passport, or state ID.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
What type of security features do you offer?
Fenced and gated property.